Why did my Shopify transaction fee increase to 3.9%+0.30?

[BrennanBilleaud]

Shopify usually charges me 2.9% +0.30 on credit cards however the last credit card payment it charged me 3.9%+0.30. Why is this?

[Don]

Hi there @BrennanBilleaud!

I'd like to check a few things out with you here, to see if we can determine why you might see differing rates showing up for that order versus what you're expecting.

Would you be able to confirm where your store is based (which country), which payment gateway was used for this order, and, if possible, whether this order was paid using a domestic or international card?

You can check out detailed info on a given order by viewing the order timeline.

Let me know what you can see there as well as the info requested above, so we can look into this together!