Why did my site go offline after updating payment method?

[klassicdes]

I updated my payment card and boom, the site was offline. This is rather very disheartening because, there should be a reason and should be known to the user why the store is unavailable. i have opened a tick (30141499) but yet to receive any feedback. 

This is site was live and not in development. please kindly advice on what to do or respond to the ticket (30141499).

[Don]

Hi there @klassicdes!

Thanks for letting us know about this!

As you've already reached out for support via that ticket number, there would be no further action necessary on your part at the moment.

That ticket will be checked and forwarded to the relevant team as appropriate, so that is the first and only place you'll be able to get an update on your store's status.

Bear in mind that our escalated teams have a longer turnaround time and are required to work via email for security reasons, so it may take a number of days before you get an update there.

Just sit tight and keep an eye out for any email reply to your ticket so you can take it from there.

All the best!

[klassicdes]

This is totally ridiculous by Shopify. How do you expect someone to do successful business with your platform, paying for services that are abruptly shut down and its taking days to fix. Your answer is not satisfactory at all. It is four days now and no one has reached out to clarify what is going on.

Please I need the site up immediately.

[Don]

Hi again, @klassicdes!

Sorry to hear you're feeling unhappy with the situation you are faced with and the support you've gotten so far.

While we can't access or discuss accounts publicly at all, if you've already been in touch via our Help Centre and had your query forwarded by our support team then this is all you'd need to do at this time.

It can take a bit longer to hear back from our specialist teams as they have a longer turnaround time and are required to work via email for security reasons.

Not to worry, as if your query has been forwarded to them for review no further action would be necessary on your part for now.

All the best!