Why did Shopify cancel my account and take my money?

[andrea06]

shopify cancel my account, and take my money, nobody answer me , bad service, nobody contact to me, who is that possible, cause is shopify

[Kimi]

Hi, @andrea06.

It sounds like you've had a frustrating experience there, and I can empathize and understand where you're coming from. Have you perhaps checked your store's Account Owner's email address to see if our team has reached out to you in regards to your store? At times, email communications from us may appear in your junk or spam folder, so you can double check all of your mailbox folders to make sure that an email from our team isn't missed.

In the case that an email from Shopify cannot be found, you can contact our Support Team so that we can look into this matter further from our end. While we're not able to provide account-specific support via the Shopify Community Forums at this time, you can visit our Help Centre here, and log in to your account to create a support request. From there, our Support Team will be able to take a closer look at your account.