Why did Shopify charge me six times for a failed domain transfer?

GeerZoli17
Visitor
2 0 0

Hi!

 

Today I wanted to transfer my domain to Shopify. Unfortunately it failed, the website said its an error.

But Shopify charged my credit card 6 times for $15.00, every time I tried to make the transfer. I didn't noticed it when happend, just when I wanted to buy my dinner.

 

What can I do in this situation?

Replies 3 (3)

Emily
Shopify Staff
1340 102 193

Hi, @GeerZoli17.

 

Thank you for reaching out! I am sorry you have been charged multiple times for transferring your domain.

 

When were these charges charged to your credit card? It could take a couple days for our system to reverse accidental charges. If these charges are still on your statement I recommend contacting our Support Team, as they can look into specific account information and charges.

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

 

 

 

Emily | Social Care @ Shopify 
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GeerZoli17
Visitor
2 0 0

Problem solved!

 

I had a conversation with an advisor. He helped me to solve the problem.

 

Thank you for your help here as well, Samuel! 🙂 5*

Emily
Shopify Staff
1340 102 193

Hi, @GeerZoli17.

 

Thank you for your reply and letting me know you were able to fix it. 

 

Best of luck with your business!

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog