Why did Shopify charge me twice for the same payment?

nbstarr
Visitor
2 0 0

shopify charged me twice for the same thing, i payed about a week ago 43 dollars and it charged me again today 

Replies 2 (2)

Lana
Shopify Staff (Retired)
849 77 108

Hello @nbstarr!

 

Could you have a look into Settings > Billing and see if the bill appears as Subscription fees, or if there are any other fees such as app fees there as well?

 

Also, did you get two bills and get charged twice, or did you just see the two bills appear, but no extra charges on your bank?

 

Let me know what you're seeing, and if you can share a screenshot that would be super helpful.

Lana | Social Care @ Shopify
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Fungram
New Member
6 0 0

What's the thing can you share your issue with Shopify