Why did Shopify charge me twice for the same payment?

nbstarr · ‎06-01-2023

shopify charged me twice for the same thing, i payed about a week ago 43 dollars and it charged me again today

Lana · ‎06-01-2023

Could you have a look into Settings > Billing and see if the bill appears as Subscription fees, or if there are any other fees such as app fees there as well?

Also, did you get two bills and get charged twice, or did you just see the two bills appear, but no extra charges on your bank?

Let me know what you're seeing, and if you can share a screenshot that would be super helpful.

Lana | Social Care @ Shopify
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Fungram · ‎06-01-2023

What's the thing can you share your issue with Shopify

Why did Shopify charge me twice for the same payment?

Why did Shopify charge me twice for the same payment?

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