Why didn't I receive profit from my recent sale?

[Ellie-PEW1]

Hi,

I made a sale but did not receive any profit, what did I do wrong?

Patricia

[Shay]

Hi Patricia, 

Thank you for reaching out with your question and welcome to the Shopify Community! Congratulations on making your first sale as well!

To help protect your account information I would recommend not sharing any sensitive account details, including the email address or name you use for your account. 

If you would like assistance where someone can review your account with you our live support team would be happy to assist. If you would like someone to review your order and product details to see what happened please follow this link: Shopify Help Center - Contact Support, sign into your merchant account and choose the appropriate topic for your issue. From there you will be provided with all our live support options. 

That being said, I'm happy to help you here as well! Are you drop shipping this product from a supplier, or selling a product you have on hand? 

What is the cost price (how much are you paying to get the product) and what is the sale price (how much the customer is paying)? Feel free to share a link to the product on your customer website and let me know what you are paying to order this item for the customer and I can help you calculate a better sale price.