Why do I get a 'product not available' error during test orders?

TinaCc
Visitor
2 0 0

Hi there,

When I do a test order, I kept receiving errors saying, "This product is not available in your country/region."


I have synced my Shopify inventory with Amazon FBA via Bytestand App. I have cross-checked that my Amazon FBA inventory is full. However, when I do a test order, it shows "his product is not available in your country/region." when checking out.

What's wrong it?

 

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Replies 2 (2)

Sophia
Shopify Staff
1675 109 218

Hey, @TinaCc!

 

Typically when an error like this appears at checkout, it has something to do with the shipping settings. For example, while the inventory is full, the products might not be listed as available in the shipping zone that covers the address you're placing a test order with.

 

I would take a look at the ByteStand shipping settings (their FAQ covers how to set up shipping), and make sure there's nothing conflicting within the shipping settings in your Shopify admin. If you're unsure about this, I recommend contacting ByteStand for advice. Let me know if you're able to work it out with the shipping settings!

Sophia | Social Care @ Shopify 
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Cara_ByteStand
Shopify Partner
31 0 1

Hi Tina! 

This is Cara with the ByteStand app. I believe you've reached out to us since posting this question. 

 

Here are a few things to check. 

-Does the products SKU in Shopify match the products SKU in Amazon. This is vital. As we use the SKU to connect the product between Shopify and Amazon. 

-In Shopify is the products 'Stocked at' set to 'FBA Shipping'

-In Shopify, has the store set up the Shipping profile correctly? Here is a video that will help you walk through this step. https://youtu.be/qft4DQZtwOg

 

Hopefully we have already answered your questions through email or chat. If not please reach out to us directly below. Please include your stores Shopify URL to expedite a solution. 

 

You can contact us directly Monday-Friday 9AM to 6PM Eastern US time: By Phone: ‪(704) 489-3578‬ Email: help_me@bytestand.com Chat: In the app or on our website ByteStand.com