Why does a refunded item remain as unfulfilled?

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Why does a refunded item that was never fulfilled stay in an unfulfilled status? How do we change that so that it doesn’t look like we have something to fulfill?

Reply 1 (1)

Shopify Expert
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You could unarchive the order then fulfill the item. If that item was connected to a 3rd party marketplace, change the location of the fulfillment order to a location you control, and mark fulfilled.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks