Why does my checkout page keep reloading without accessing payment?

Why does my checkout page keep reloading without accessing payment?

Printuser001
Visitor
1 0 0

There is an item in the cart of my shopify store even after I click checkout the cart page keeps reloading nothing happens

I have a payment gateway setup

Reply 1 (1)

Ivy
Shopify Staff
1033 82 139

Hello, @Printuser001.

Are you still experiencing this issue? If so, can you please share with me a screenshot of the exact error you are seeing? Can you please try each of these local trouble shooting steps, to rule out any local device or browser issues. 

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.  
  • Try on another web browser or an incognito window.   
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
  • Ensure there are no pop ups being blocked in the web browser.   
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

Let me know if this works for you, looking forward to your reply!

Ivy | Social Care @ Shopify


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