Why does my checkout redirect to the Shop App?

[ponbru]

Hi all!

Happy Friday.

I'm currently having an issue with my checkout on Shopify.

Not sure why, but when I have the Shop App downloaded and I try to checkout of my Shopify store online... it takes me to the Shop App checkout page. Even if I don't want to pay using the Shop app.

Any idea why this may be happening?

Thanks in advance!

[Mac]

Hi, @ponbru!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are having a few issues with your checkout. My first suggestion would be to attempt checking out via a different browser, device, or through an incognito tab. This will ensure that any started data that may be potentially interfering is removed. Essentially, this can help reset the checkout process and prevent unwanted redirection.

If you are still having issues, can you please walk me through the steps of when this occurs? You're also welcome to get in touch through our Help Center. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

[ponbru]

Awesome!

Contacting support help now.

Thanks

[Mac]

Hi again, @ponbru!

Thanks for the update!

Since the next step is to get in touch with support,  I've marked the previous reply as the solution for the benefit of others who may discover this topic. Once you hear back from our team, feel free to update this thread as well.

We appreciate you!