Why does my discount code show as '0 used' despite successful orders?

[Wagan_Tech]

I can see the discount was used on the customer's order, but it shows "0 used" in reports and in the discount's page (as seen in the screenshot below). Even the summary confirms that a sale was made with the code.

What gives?

[Summer · Accepted solution]

Hey, @Wagan_Tech!

We'll need to investigate the issue you're encountering as it's something that's not expected to happen. In order for us to do so, we’ll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!