Why does my new store close after entering payment information?

[seanfondrk]

I recently had a store closed due to a missed monthly payment I’ve reached out and gotten feedback from the Risk Operations Team, they’ve told me the store cannot be reopened which I’m fine with but now when I create a store and fill in payment information the store is automatically closed. Has anyone ever had this issue or have any advice 

[GabrielS]

Based on your description, it seems that you are on some sort of blacklist. If there is an error and there is only one missed payment, I believe that contacting Shopify Customer Support would quickly fix this issue.

[seanfondrk]

I appreciate the quick response I was thinking something similar but another question is do you think it’s only the payment method that had been blacklisted because as soon as I submit the payment method it doesn’t accept it and when I close out that pop up then it automatically closes the shop 

[GabrielS]

I can't have an official reason, but if I were to build a blacklist system, the name or the card number should be enough to consider a reliable lead to block a specific person/institution.

This is just an idea, I'm not familiar or aware of any blacklist system/s that might be implemented by Shopify.

If the payment method is accepted/confirmed by Shopify, I don't see any reason that it would be blacklisted as a whole.

If I were you, I would contact Customer Support to ask for a resolution - I'm sure that they would be eager to respond to your inquiry.

Cheers!

[Daniel]

Hi there, @seanfondrk! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

Here is the direct link so you can reach our live support team for further assitance regarding this matter, as mentioned by @GabrielS. 

Also, we always refer you to your own email inbox for any direct correspondence from our internal teams. This is a great place to reply and inquire further about this matter as this reaches the direct team who is handling this matter for us. 

Let us know how this works out for you.

[seanfondrk]

Thank you Daniel I believe I already have a case started I’ll check in tomorrow to see what the progress is I appreciate the helpful response. I’ll update the form as I work through the process to hopefully help someone else.

thank you again!

[Daniel]

My pleasure. I am happy to hear we have progress regarding this.

More importantly, please keep using the Community for whatever you may need about the platform. Help is always here for you. 

[seanfondrk]

 this is the response I keep receiving from Shopify it doesn’t answer the question of why I cannot open stores

[Daniel]

Thanks for that added information, @seanfondrk. 

Were you able to respond to this direct message from the Risk team? I would respond to this message to explain that you are currently trying to open a new store separate from this older one but are having trouble doing so. 

Moreover, you can also reach out to our live support team using your new store credentials to also inquire on the errors you are facing on your end.