Re: Payment problems

Why does my online store constantly show an address error message?

1 0 0

When people try to buy from my online store it always appears a message saying: "This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again." I'm annoyed, what can I do to solve this? Support is not answering me.

Replies 3 (3)

10 0 0

Hello translate this message : Essaie de voir si tu a bien activé les expeditions dans le pays en question plus Activer le marché du pays dans lequel tu souhaites vendre tes produits 

Shopify Staff
1052 135 170

Hi, @ALct. I'm happy to look into this with you! I just have a few questions to make sure I'm giving you helpful advice for your specific situation.

  • Can you tell me more about the shipping rates you currently have set up? If you have a screenshot of your shipping rates that can help as well.
  • Is this happening for every checkout attempt or have you noticed this only happening with certain customers, or certain types of orders?

When this error message happens it typically means that the product(s) in the cart are having trouble making a clear path to a shipping rate. There's a few reasons this could be happening, but it's often caused by the way shipping or products have been set up in your Shopify admin. To start troubleshooting I recommend the following:

  • Ensure all of the countries you ship to are in active markets under Settings > Markets. More information about Shopify Markets can be found here.
  • Ensure all of your products are in shipping profiles. You can find your shipping profiles by going to Settings > Shipping and delivery. You can also read more about shipping profiles on this page.
  • Double check your default package under Settings > Shipping and delivery > Saved packages.
    • If you're using weight based rates, make sure the weight of the box isn't making the package too heavy for your shipping rate weight ranges.
    • If you're using carrier calculated rates, make sure the default box is not set to a carrier packaging type. For example, if you have a USPS Priority Mail Flat Rate box set up as your default package, it will only be compatible with Priority Mail shipping options.
  • Confirm that you've set up shipping zones and shipping rates correctly for the locations where your inventory is hosted. You can see your shipping rates by going to Settings > Shipping and delivery and clicking the shipping profile you want to view. Once there, make sure you see compatible shipping zones and rates for each location that has inventory you need to ship. You can find more information on shipping zones here. You can also learn more about shipping rates on this page.


  • If you're using price based shipping rates, confirm that your rates cover all order total possibilities. For example, if you only have one rate set up as "free shipping on orders $100 and up", but customers are trying to check out with an order less than $100, there would be no rates to show and they would receive that error message.
  • Confirm that the product(s) being purchased are set up properly to inform which shipping rates should apply. For example, on the product detail page double check that the setting This product requires shipping is enabled for all products that need to be shipped. If you are using weight-based shipping rates or calculated shipping rates you will also want to double check that your products have a weight assigned.


Please let me know if you're still having trouble after trying out these steps!

Erin | Shopify 
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10 0 0

Bonjour, j'ai un soucis avec le checkout mes clients ne peuvent pas finaliser leurs commande car quant il copie colle leurs numéro de carte un message d'erreur apparait. EN revanche quant il rentre les numéros de carte un par un le paiement fonctionne, il semble que le checkout ne détecte pas la nature de la carte (Mastercard, Visa etc) quand elle est ajouter a l'aide d'un copier coller. J'aimerais résoudre ce problème rapidement car j'ai un abonnement shopify que je paie mais je ne béneficie pas d'un checkout complétement fonctionnel. Voici des images pour appuyer mes propos 

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