Why does my payment show as 1 rupee instead of 20 on Razorpay?

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Hi I have paid for a basic plan on shopify for 20 rupees (India) each for the first 3 months then regular price afterwards and it took me to a razorpay site where I put in the one time password that I received to verify the payment. Then I got an email from razorpay that my payment was successful for 1 rupees. I am confused as to why it says 1 rupee when the payment should be 20 rupees. Then I got an email from razorpay saying that a refund is being processed for 1 rupee. And my store is not available after my free trial ends. Please look into it. 

Reply 1 (1)

Shopify Staff
2944 457 605

Hi @baggasingh 


Thank you for sharing those details here. Our community support team is not able to investigate this with you though as we don't have access to merchant accounts. I'm not sure what happened here but we definitely want to get you the help you need to resolve it. 


 To access our authenticated support chat, please follow this link: Shopify Help Center. Open the AI chat and type "contact support" to get connected to our support team for further help with this. 

Shay | Social Care @ Shopify 
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