Accepting credit cards, warehouses, and shipping and fulfilling orders
I'm running through some problems when I'm trying to make a purchase on my website [www.beloco.eu]
So, here are some info which may help:
- I created my Shopify account
- I purchased the basic Shopify plan
- I created an business PayPal account and attached a card on it and confirmed the card owner (it costed me 1 USD)
- I attached my business PayPal account to Shopify
- I deactivated the password from the website (published it) so anyone can enter on it
So, I'm entering on the website from incognito, I add a product on my cart and then after I add the shipment details, I press the buton ~Pay with PayPal~.
A mini page popup for 2 seconds and then gets closed automatically and I get an error named:
There was an issue with PayPal. Try again or use a different payment method.
Hi, @Beloco!
Thank you for bringing this to our attention. Is this issue happening for more than 1 customer? Are you able to possibly try the same payment method on a different device and let me know if the issue still occurs please?
Nia | Social Care @ Shopify
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Dear Nia,
thanks for quick response.
The same error occurs from different devices and different customers.
We are from Croatia, the currency is the Croatian kuna. From 01.01. we change the currency to EUR, and we are obliged to declare prices twice for the whole next year [ HRK and EUR]
Hi, @Beloco!
Thanks for the clarification! PayPal is a third party gateway on our platform so they have there own support team. Have you contacted PayPal directly yet?
Nia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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