Why does my Shopify payment account page keep reloading?

Tjwright
Visitor
1 0 0

Im attempting to make an account with shopify but the page just keeps on reloading by it self would anyone know why and how i stop it?

Reply 1 (1)

Maz
Shopify Staff
1224 130 184

Hey, @Tjwright!

 

Thanks for reaching out about your concern.

 

I'm sorry to hear that you're having trouble with setting up your account, that can definitely be frustrating!

 

Can you tell me if you're trying to set up your account – and it is this page here causing issues?

 

Do you see any error messages or is it just forever loading? Screenshots are welcome!

 

You can try clearing your cache and cookies as mentioned on this doc here and also ensuring the browser is up-to-date and supported as mentioned here.

 

Looking forward to your response!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog