Why does my store only show PayPal as a payment method?

[htw_]

Hey,

I have been having a problem with my store for the past days. It seems even though I have activated shopify payment at the checkout it only shows paypal as the only method. I would really appreciate it if you could take a look and help me solve this problem so that the other payment methods are shown as well.

Best regards

My website:https://hightechwonders.myshopify.com/

[Imogen]

Hey there, @htw_. Thanks for making this post in the Shopify Community regarding your checkout and payment options. It's great to meet you!

I took a few minutes to test your checkout, and I can confirm that I only see PayPal as an option once at the 'Payment' step of the checkout process. This suggests that you have yet to complete your Shopify Payments setup, if this is the payment gateway you're planning on using. 

If possible, can you go to your Payments Settings and let me know if you see any wording within your Shopify Payments box that may suggest what next steps need to be completed? Can you also let me know where you are operating your business from?

Follow up with me here when you can with that requested information! I'll keep my eyes peeled for your reply!

[htw_]

• Hey, these are the images that are shown now. I had to complete the PayPal setup, but other than that nothing else.Still PayPal is the only payment method. (I live in Germany)

Hope you can help...

 

 

[Imogen]

Hi there, @htw_. Thanks for following up with that screenshot!

Do you see where it says 'manage' in the corner of the Shopify Payments section? Can you click on that for me? Within there, you can decide what payment methods are available. Can you check to see if you have any of those options checked off or selected? This could be the cause of the issue.

Let me know how things look when you click the 'manage' text there. 

[htw_]

Hey, sure.Here are the screenshots

[htw_]

[Imogen]

Hey there, @htw_. Thanks for providing all of those screenshots!

Definitely weird that those payments options not appearing, considering that everything looks good based on your screenshots!

I think it would be best that our authenticated support team take a look into your store to see what's occurring here, that way we can get your options appearing as expected.

Please, use this link to login to our help portal. Let me know if you have any issues once there!

[htw_]

Hey, I would really appreciate it if the team could solve the problem
because I can't accept any payments at the moment.
Hope to hear from you soon

[Imogen · Accepted solution]

Hey again, @htw_.

Thanks for providing that context. As I've mentioned in my previous reply, we definitely want to help you with this issue, but we're going to want to get you in touch with our Authenticated Support Team so they can access your account and really dig into the issue with you.

Please, use the link I provided in my previous reply to get in touch with our Authenticated Support Team. They'll be happy to troubleshoot the issue in more detail than we can here in the forums.

[Rafael_Joao]

I Have the same  issue. can you help me?

[Imogen]

Hi there, @Rafael_Joao. Apologies for the late reply. I was out of office but I'm around today following up with folks who have yet to receive replies.

As per some of my previous replies here, it's best that you get in touch with our authenticated support team so they can investigate why your payment options aren't appearing in checkout. I recommend that you use this link to access our Help Portal, so you can connect with our Authenticated Team via our AI Assistant.

[Aleks27]

did they help you? I've been ignored for 13 days now.

[AndreaBased]

I have the EXACT same problem. How did you fix it?

[Imogen]

Hi there, @AndreaBased. Thanks for following up with us on our thread here. It's good to meet you!

My recommendation for you here would be to reach out to our Authenticated Support Team, so they can help dive into your account and investigate why this is occurring. You can use this link to access our new Help Center, and you can chat with our AI Assistant to get connected with one of our Advisors. Let me know if you have any issues with this!

[abdullahasan]

Hi Imogen i have the EXACT same problem please help me so i can finish my shop bevor halloween and  my shop will explode because my product is for halloween. i set up shopify payments but in the shop only paypal is showing up please help me. My shop is https://www.shergo.net/

[Imogen]

Hi there, @abdullahasan. Thank you for taking the time to follow up on this thread.

As per the previous solutions here, I recommend that you reach out to our Authenticated Support Team for assistance with this issue. You can use this link here to get in touch with them. Folks here have stated that they've been able to get the problem resolved this way, so I recommend you reach out so they can do the same for you!

[Munya1]

Why no one can pay in my store its close but I do everything what I have to do know??

[Imogen]

Hey there, @Munya1. Thank you for taking the time to join in our own ongoing thread here. It's nice to meet you. I'm sorry to hear that you're having issues completing sales in your store.

Can you provide me with some more information around why you feel customers are unable to checkout? I have some specific questions I'd like answers to below:

• Can you provide me with a link to your store, so I can see how things are appearing currently from a customer perspective?
• Are your customers telling you that they're unable to complete purchases? Can you provide me with some information around the errors they may be running into?
• Are there any other signs or suggestions you're experiencing that make you believe that your store is unable to process sales?

Please, follow up with me when you can with answers to those specific questions. I'll keep my eyes peeled for your reply.

[42dayand4ever]

It seems this is a common problem. I have the same problem and can't seem to solve it. Please help

[Imogen]

Hey there, @42dayand4ever! Thank you for taking the time to join in on our thread here. My name is Imogen. It's good to meet you!

Have you had the opportunity to refer to the 'Accepted Solution' for this issue? Folks have been finding success in resolving the issue of payment methods appearing in the checkout by reaching out to our Authenticated Support Team. You'll want to use this link to access our Help Center. From there, let our AI Chat Assistant know about the issue at hand, and they'll get you connected with one of our Advisors. 

[42dayand4ever]

I have done that and they are escalating…been on the chat for an hour with no resolve

[Imogen]

Hey again, @42dayand4ever! Thanks for the quick follow up!

Just to set some expectations from you, escalations require involvement from some of our Internal Teams in order for a resolution to be resolved. If things are being escalated, the ticket cannot be passed along until the chat with the advisor has been ended, and a ticket has been created, that they can escalated.

Once a ticket has been escalated, the Internal Team handling the ticket will be following up with you via email ASAP to provide you with information regarding a resolution for your issue.

You're in good hands! Just keep an eye on your email inbox for any messages from the team!