Why does the COD option disappear when entering a pincode?

kartik2_
Visitor
2 0 0

Hi can anyone help me regarding COD option as when I enter any pincode the COD option goes away, tried typing in many pincodes and it is still disappearing. 

Replies 4 (4)

Elias
Shopify Staff
2889 285 499

Hi, @kartik2_.

 

Thanks for reaching out and bringing this to our attention.

 

I understand that the cash on delivery (COD) payment option is disappearing after entering the ZIP/postal code, and it's possible that your postal code could be outside of the store's delivery range. Can you confirm whether you're the store owner or a customer? 

 

If you're the store owner and the store is using the cash on delivery option from manual payments, then you'll need to add delivery zones and adjust the range to encompass your ZIP/postal code. However, if you're using Advanced Cash on Delivery (for India only), then you'll need to set up Advanced Cash on Delivery eligibility by postal code

 

That being said, if you're a customer and you're unable to use COD, then it's possible that the store doesn't offer delivery within your region and this could be intentional on the store's part. For this reason, we'd recommend contacting the store directly to inquire about their delivery ranges.

 

If you have any other questions on this topic, then don't hesitate to let me know!

 

Elias | Social Care @ Shopify 
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kartik2_
Visitor
2 0 0

Hi Elias, Yes I am the store owner and I've tried multiple pin codes inside the state and outside where electronic payment is just going fine also I've created a different profile for shipping rates across India but issue is still persisting please let me know any additional steps required.gg.jpg 

Elias
Shopify Staff
2889 285 499

Hi, @kartik2_.

 

Thank you for following up with the additional context.

 

As there are two different cash on delivery payment methods available on Shopify and if you're unable to resolve this problem, then it looks like we'll need to access your account in order to get a closer look and resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

Once you've resolved this issue with our Support team, I'd love to hear more about your business and share some resources since you're a new member of our Shopify Community! What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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amityadav
Visitor
1 0 0

Hi, I'm also facing the same issue in the checkout page, And I'm using Advance COD in my shopify account and I'm giving delivery in pan india. So what should I do for solving this issue. Please guide me