Why does the free shipping discount apply to all delivery methods?

Why does the free shipping discount apply to all delivery methods?

midwestinkjet
Tourist
29 0 1

Why does the free shipping discount give free shipping on everything; Ground, 2nd day, next day, etc? Why are we unable to control that? We'd love to be able to use the discount in my store but no way am I giving free Next Day Air on 60" long rolls of paper that can weight up to 40 lbs. We'd lose money.

 

Am I missing something? Thanks!

Replies 4 (4)

Blair
Shopify Staff
2045 266 242

Hi @midwestinkjet,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with creating discounts, to ensure this gets resolved. To share some insight, discounts have various purchase requirements that are applied directly to products as opposed to other features within the admin (i.e shipping rates). 

 

Due to this, free shipping would not consider shipping rates when applying the discount and is a current limitation. As I can completely understand the impact of this, I'm more than happy to make a note with our Developers. We are always looking for ways to improve the platform and appreciate the feedback. 

 

To workaround this however, you can select the "Exclude shipping rates over a certain amount" feature when creating the discount. This ensures the discount is applied to shipping rates below a certain dollar amount as opposed to order amounts. While it cannot target specific rates, you can use a dollar amount to limit the discount being used on more expensive shipping rate options. For more information on this, you can check out our Free Shipping Discount Documentation as it goes into further detail.

 

Alternatively, you can also check out the Shopify App Store for all available discount apps. There may be one that fits with your shops needs and allows for this to be achieved. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

midwestinkjet
Tourist
29 0 1
Thank you for the suggestion. However, by doing it that way, the customer then gets free shipping on not just Ground shipping, but 2nd Day and Next Day shipping as well. And I don’t want to be giving away expedited shipping.
Anindita
Shopify Partner
675 34 96

Hi @midwestinkjet,

 

You can set free shipping based on each carrier's services with PH MultiCarrier Shipping Label. For your scenario you have to set three shipping conditions:

 

1. Ground shipping> Free shipping

2. 2nd Day> flat rates/ carrier calculated rates

3. Next Day> flat rates/ carrier calculated rates

 

Let me know if you have any queries, I will be happy to help!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping

RMedia
Shopify Partner
80 7 10

Hey @midwestinkjet 
Thought Id add a very belated reply here.
You can now target shipping methods for shipping discounts using Advanced Free Shipping
Theres many more checkout conditions to target also, for more complex needs.

Founder @ Advanced Free Shipping, create custom free shipping rules easily.
- Set Free-Shipping by 20 parameters; products, collections, customers + more
- No need for confusing Scripts or Carrier Calculated Shipping
- To learn more about 'Advanced Free Shipping' visit our Shopify app page here.