Why does the Venmo payment button only show on Safari for my online store?

TFCL
New Member
14 0 0

I recently set up Business PayPal on my Shopify store to allow for Venmo payments. I have a couple of issues. (1)  I've noticed that the Venmo button only appears on the Safari browser, but not on Chrome. I'm wondering why that might be the case. (2) when I select the Venmo Payment button on Safari, I get redirected to my Venmo account, but when I select "Review Order," I'm taken back to Shopify, and I receive the following error message.. Any suggestions

Reply 1 (1)

TFCL
New Member
14 0 0

Update: "When I click on the Venmo payment button, it redirects me to Venmo where I select the payment method. After that, I am redirected back to Shopify where it shows that the payment is being processed. However, I receive an error message after that. I asked a friend to try it out and they also received the same error message, which makes me think that there might be an issue with the payment setup. Can you please understand what this error message means and suggest any troubleshooting steps or solutions to fix it?"

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