Why has my local delivery option disappeared at checkout?

[Tinksboujtique]

Tinksboujtique.com 

I keep receiving messages that when my customers go to check out my option for local delivery is gone. I need help how do I fix this? 

[Elias]

Greetings, @Tinksboujtique.

Thank you for reaching out and bringing this to our attention!

I understand that the local delivery option is gone from your store. However, I don't have enough information to determine what could be causing this issue. I'd recommend toggling (disabling and re-enabling) the local delivery feature in your Shipping & delivery settings first to see if that helps resolve the issue. It's also worth noting that, aside from Shop Pay, local delivery is not available with accelerated checkout payments (eg. Apple Pay, Google Pay, etc.). 

If the issue continues to persist, then it looks like we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if toggling the local delivery feature can help resolve the issue. Keep me posted!

[Tinksboujtique]

Thanks for the feedback. I went and disabled and enabled local pick up and local delivery. The only option showing up now is shipping. I deleted a location and made sure I changed my only location as my default location. As well as switching all my inventory to the 1 location I have on my account. I don’t mind allowing access to my account to hopefully get the problem resolved. 

[Elias]

Hey, @Tinksboujtique.

Thank you for following up and giving the toggle a try! 

It does seem strange that re-enabling did not resolve the issue, so we will need to take a closer look at your account. As previously mentioned, we're unable to access accounts through the Shopify Community forums so please get in touch with our Support team via the Shopify Help Center. Our Support team would be happy to further assist you.

I'd love to know if our Support team can help you identify the issue. Please keep me posted!