Why has my PayPal option vanished from my payment methods on Shopify?

[manevvski]

my paypal has disappeared from shopify and it doesn't give it to me in the option to add payment

[Emily]

Hi, @manevvski.

Thank you for reaching out!

If your PayPal payment option has disappeared from your Shopify store, there are a few things you can check to resolve the issue:

1. Ensure that your PayPal account is still active and in good standing. Any issues with your PayPal account may affect your ability to use it as a payment option in Shopify.

2. Check that your PayPal account is properly connected to your Shopify store. To do this, go to your Shopify admin dashboard and click "Settings" then "Payment Providers." From there, you can check if PayPal is listed as a payment option and if it is properly connected to your PayPal account.

3. Make sure that your PayPal account is set up to accept payments in your Shopify store's currency. If your PayPal account is not set up to accept payments in your store's currency, it may not appear as a payment option.

4. If none of the above steps work, contact Shopify support for further assistance. They can help you troubleshoot the issue and get PayPal set up as a payment option again.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[manevvski]

I mistakenly removed it from the payment section and now it is not in the
option to select it

[Emily]

Hi, @manevvski.

Thank you for your reply!

Please contact our Support Team for further help regarding this, as they have access to your account-specific information. 

Take care, 

[Paul_Fraser2]

Hi Did you resolve this? im in the same position

[Maz]

Hey, @Paul_Fraser2!

If the above steps Emily shared above did not resolve this issue, then please continue to create a support request with our team at this link. They will be able to access your account and look into this further from their end. 

Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thank you!