Why has the PayPal payment option disappeared from my store?

Elctruler
Visitor
1 0 0

Hello, for my store for about 10 days, I set up a company in the UK today and opened a PayPal business account, while trying to connect it to my shopify store, the PayPal payment method disappeared. I can't find the paypal payment method in the payments section and I can't add it to my store please help

Replies 7 (7)

Blair
Shopify Staff
1941 258 229

Hi @Elctruler,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with setting up PayPal, to ensure this gets resolved. To confirm I'm fully understanding, was PayPal previously available within the Payments section of the Shopify admin? 

 

If so, I encourage you to complete the following troubleshooting step:

 

  • From the Shopify admin, head to Settings > Payments.
  • Under the Additional payment methods section, select Add payment methods. 
  • In the search bar, type PayPal. 
  • Select this payment option by clicking Activate. 

 

In the case you don't see PayPal as an additional payment method, please feel free to connect with us directly. This will allow our advisor team to investigate further and ensure this gets resolved as quickly as possible. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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Ben247
Visitor
1 0 0

IMG_4176.jpeg

Mine ain’t showing PayPal. Not even showing in the search results.  

Paul_Fraser2
Shopify Partner
4 0 0

did you fix this,? i have the same

Maz
Shopify Staff
1221 129 184

Hi, @Paul_Fraser2!

 

Thanks for joining this thread. If you go to Settings > Payments, can you see an option for PayPal under Additional Payment Methods, as shown here?


 

 

If not, please share a screenshot of what you see on that screen? Thanks!

Maz | Social Care @ Shopify 
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Paul_Fraser2
Shopify Partner
4 0 0

Hi,  its just completely dissapeared, i disabled it but now want to enable it,. 

Screenshot 2024-04-19 at 09.10.47.png

Paul_Fraser2
Shopify Partner
4 0 0

It also no longer appears in the list of options

Victor
Shopify Staff
2510 229 532

Hi @Paul_Fraser2,

 

If you click "Add payment method" and look for PayPal, is it missing entirely? Can you also tell me what country your store address is in? 

Victor | Social Care @ Shopify 
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