Why hasn't my monthly payout arrived yet?

1 0 0

I’ve been waiting on my payout to hit for about a month now. I’ve made over $700 in sales but received nothing yet. I’ve recently updated my bank info and everything is verified. Still no payout from last month 

Reply 1 (1)

Shopify Staff
1172 122 148

Hi, @StreetSupply16!


Thanks for reaching out, I'm happy to look into this with you. 


I recommend clicking the bell icon at the stop of your Shopify admin to view your notifications, and see if there are any requests you've missed. We sometimes request additional information and documentation to complete your Shopify Payments account, so that may be why your payouts haven't been deposited yet. 


You can also view your Shopify Payments payouts in the admin to see whether they are scheduled or pending. 


Please let me know if you have any questions, or if you can't find any outstanding requests and I'll take another look!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog