Why hasn't my payment been released after 120 days of store closure?

[Lamange]

My store was closed down after months using shopify, shopify said I had fulfilled a couple of high risk orders. I had a balance of almost 5000 dollars and shopify said it would be paid out after 120 days. It’s been 120 days I got the mail from shopify asking for id and a bank account to payout the money which I provided. I am yet to receive payment in over 2 weeks and Shopify stopped responding emails

[Don]

Hi there @Lamange!

Thanks for reaching out here in the Shopify Community to share details of your situation.

While it would not be possible to provide account support from here publicly, if you're happy to share the support ticket number for your existing interaction I can check it out and ensure you're in the right place, with the right team for more info.

It can take a bit longer to hear back from our escalated teams, some of which will work only via email in order to adhere to security processes.

That said, I'd like to take a look to ensure your ticket is where it needs to be in order for you to get more info.

I look forward to checking this out with you!

[Lamange]

Ticket id is 35424622

[Don]

Hi again @Lamange!

Thanks for getting back to me here to share your support ticket number.

It looks like this contact is with the correct team, who should be getting back to you there with an update.

That would be the right place to get more info on this, so keep an eye out for a reply from that team and you can take it from there.

All the best!

[TRUECLOUD]

Hello, did you get your money ? did they finally paid you ? would like to know very important

[devynmcknight6]

Am also interested. I have a similar problem