Re: Didn’t get money in my in my account.

Gemfulwaters · ‎02-22-2023

Hi, my money for payouts says “paid” but I never received it. I was wondering if it sent to the wrong person or do I have to wait on my bank.

Ivy · ‎02-22-2023

Hi there, @Gemfulwaters.

It can take 24-72 business hours for your receiving bank to process payouts, this is completely normal and expected behavior and so shouldn't be a cause of worry for you. If you want to confirm 100% the payment has gone through to your account and is processing currently, you can reach out to your bank so they an check on this for you.

You can read more about our payouts here if you would like additional details, I trust this helps!

Ivy | Social Care @ Shopify

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Re: Didn’t get money in my in my account.

Why hasn't my payout money arrived in my account?

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