Why hasn't my test order payout arrived after 10 days?

Sakib2
Visitor
1 0 0

Hello, 

I have made two orders from my own store for the testing purposes. It was 10 days ago, but still the payment is not paid out to my set account. 

Can you help me with this?

Reply 1 (1)

Summer
Shopify Staff
1331 319 228

Hey, @Sakib2! Welcome to Shopify Community!

 

I'd love to help. Are you referring to a Shopify Payments payout? To confirm if it's a Shopify Payments payout, you'll need to view the timeline of the order in question. The timeline reveals which payment gateway the customer used and who you can reach out to for assistance. 

 

If you determine that the customer used Shopify Payments, there are a few important steps to follow. You'll need to access your settings to view the payout associated with the transaction and review the pay period specific to your location. It's crucial to note that payouts are not instantly transferred to your bank account as they require processing. In your settings, you can find the designated payout date. However, it's essential to understand that even after the payout is sent on the specified date, it may not immediately appear in your bank account. This delay is due to the bank's processing times, which can vary. For more precise information regarding the timing, I suggest contacting your bank directly. 

 

Now, if your payout fails to arrive in your bank account after the designated pay period and bank processing time, please contact us by visiting our Help Center and chatting with the AI assistant. We'll investigate the issue further and provide assistance with your payout.

 

In the case where the customer used a third-party payment gateway for their order, it's necessary to contact the relevant payment gateway directly for assistance. They have the relevant expertise to help trace your payout.

 

Let me know if you have further questions and I'll get back to you as soon as I can!

Summer | Social Care @ Shopify 
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