Why hasn't UPS picked up my scheduled package?

[LindquistLane]

"You scheduled a $4.00 UPS On-Call Pickup® (confirmation #29K7HDRKKB7) for August 9 between 8:00 am and 12:00 pm" It is now Aug 13th and this package is still on my doorstep... what do I do? I really don't want to drive it to UPS after paying $4 for a pickup.

Thanks in advance!  And I did email Shopify's shipping email already

[LindquistLane]

I'm calling 1-800-742-5877 since that's what google said...