Re: Payout pending

Why haven't I received any payments despite numerous sales?

Nathan_fl
Visitor
3 0 0

I have sold so many product but I haven't received any payment yet. Does anyone has answer. I have added my bank account but it's not working I can't get it out 😓😓😓

Replies 5 (5)

Moira
Shopify Staff
2079 227 329

Hey @Nathan_fl,

 

Welcome to the Shopify Community!

 

If you navigate to your Shopify admin and click Settings > Payments > View payouts, do you see a specific date next to your payout status?
 
Some orders can be placed in a Pending state before the transaction is allocated to your next payout date and be delivered to you. Once a payout date has been determined by the system though, a specific date should show up next to each of the orders in your payouts page, to give you an indication on when the system will process the transaction and have it sent through to your nominated bank account. I'll leave some of our guides below for more information on payouts:
 

 

Can you also navigate to Settings > Payments > Shopify Payments > click Manage, then scroll down to the Payouts section? You should be able to see your payout schedule, and if you've selected the weekly or monthly option, this could be why your payouts are still in a Pending state.

 
If you've chosen the daily option as your payout schedule however, and are still not seeing a specific payout date for your orders, it's time to contact our live support team so that we can securely access your account and check your payouts from our end. You can contact our live support team via the Help Center here, where we'll then be able to assist you further with this matter.

Moira | Social Care @ Shopify
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Nathan_fl
Visitor
3 0 0

It's just saying payout pending $0.00

Other thing is it shows me the payout day but I haven't received any payment in 1 month

Screenshot_20231002_234936_Chrome.jpg

Moira
Shopify Staff
2079 227 329

Just to confirm, are you using Shopify Payments or another payment gateway?

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Nathan_fl
Visitor
3 0 0

I'm using shopify payments

Moira
Shopify Staff
2079 227 329

It looks like we’ll need to access your account in order to take a closer look at what’s going on. While we’re not able to provide account-specific support via the community, you can visit the help center here and log in to get connected with an agent via live chat. Our team will be able to directly help you from there!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog