Why haven't I received any payouts for my orders yet?

Kashoutdept
Visitor
2 0 0

Hello 

 

I have not received any payout for any of my orders . On the website it states that it normally takes about 5 days to process but payment has been pending since 1/25 that is when I received my first order . Can you please assist me on this ? 

Replies 3 (3)

Imogen
Shopify Staff
1726 199 302

Hey there, @Kashoutdept! Thanks for taking the time to reach out to the Shopify Community today with your question around your payout! My name is Imogen. It's good to meet you!

 

I'm sorry to hear about this issue you're experiencing with your payout. It would be best that you reach out to our Authenticated Support Team so we can assist you with investigating why your payout has been pending for so long. You'll want to use this link to access our Help Portal, and then you will want to let out AI Assistant know that you would like some support with investigating this payout.

Imogen | Social Care @ Shopify 
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Kashoutdept
Visitor
2 0 0

Hi 

I can not seem to get in contact with anyone , what should I do on this case ? Pending has been way to long .

Imogen
Shopify Staff
1726 199 302

Hey again, @Kashoutdept. Thanks for following up with us here!

 

You should be able to use the link I shared with you in my previous reply (as well as this link here) to access our Help Portal. From there, you can chat with our AI Assistant. All you need to do is let the AI Assistant know that you want to be connected with an advisor to help you with your pending payout, and it will provide you with prompts that you can use to get connected with someone.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog