Why haven't I received my customer's payment yet?

Mohamed32
New Member
4 0 0

Hi all, we live in the Uk , ive setup the account and  Shopify Payments did work with the customer to checkout but i have not received any payment at all and no email or notification confirming where is the money, Kindly note that ive put my account to transfer the money directly to me, time fram is like 2 weeks now, please advise me what to do

Replies 7 (7)

Dan-From-Ryviu
Shopify Partner
7726 1506 1514

Hi @Mohamed32 

Please login to your Shopify admin > Settings > Payment > Payment capture method, check what type you are select. If it is manual, please go to your orders and click Capture button to get your money. You also can change setting of this by clicking in Manage button

Screenshot 2023-08-30 at 14.21.40.png

 

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Mohamed32
New Member
4 0 0

Hi Dan, I've checked it myself, it is automatically, so can anyone please check and  contact me to tell me what is required so we can solve this issue 

Maz
Shopify Staff
1223 130 184

Hey, @Mohamed32!

 

As mentioned by @Dan-From-Ryviu, please check how your payments are being captured as this might be why you're not receiving your payouts.

 

In addition to this, can you double-check that you have set up everything correctly for Shopify Payments as listed here on this page?

 

Are there any banner or prompts in your admin home advising your payouts are on hold or anything like that?

 

If everything checks out above, feel free to reach out to us here in our help center so that our team can take a closer look at your account.

 

Aside from that, how is everything else going on your store? If you haven't already, I suggest exploring our YouTube channel, Learn with Shopify here, which offers valuable tips and step-by-step tutorials to help you expand your business.

 

 

 

 

 

Maz | Social Care @ Shopify 
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Mohamed32
New Member
4 0 0

Hi there, not manual I've checked it myself, it is automatically, can anyone pls contact me and tell me what need to be done here, thanks 

Mohamed32
New Member
4 0 0

Guys i really need help here, im trying to resch the 

Dan-From-Ryviu
Shopify Partner
7726 1506 1514

Please check your bank account which you added to get payments, make sure it correct and does not have any issue with it. 

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Maz
Shopify Staff
1223 130 184

Hi, @Mohamed32!

 

Did you manage to get things sorted out in the end?

 

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Maz | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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