Why haven't I received my order after payment?

Ish22
Visitor
1 0 0

 

I have ordered Boat Matrix watch (1 Qty) .. Boat Airpdopes Fuel- (2 Qty) Boat Watch Storm (1 Qty) Payment is done via Gpay .. The page is showing unavailable what kind of joke is this? Return the amount or send the products . Acknowledge at the earliest

Reply 1 (1)

Ivy
Shopify Staff
1033 82 131

Hi there, @Ish22.

Shopify is an ecommerce software some merchants use to build stores for their own businesses. We don't handle the shipping or orders for these independent businesses here at Shopify ourselves. I do understand however, that this is disappointing for you.


As such your best bet would be to reach out to the store you ordered from for an update. Try replying to any confirmation they would have sent to you, or try checking on the store page for any contact info you can use to reach out to them about your order.

If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here.Thank you. 

 

Ivy | Social Care @ Shopify


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