Why haven't I received my order payouts from 3/30?

[LM2493]

I haven’t received payouts from orders I received on 3/30, despite having one day business deposit. This hasn’t been an issue in the past and I haven’t changed any of my profile settings. There is not even a transaction in payouts for this date, although I have orders in the app that need to be fulfilled. Usually I received the payout the next day despite orders not being fulfilled yet. 

[Ollie · Accepted solution]

Hey @LM2493.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! I would suggest reaching out to our live support to have a further look into the status of your payout. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.

In this case, you can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the payout.

Let me know if you have any questions.