Why I Cant Setup my Payout with EIN & LLC

Daniyal205
Visitor
1 0 0

I am non US resident and I own EIN number and LLC in US why i am not able to setup shopify payouts where as, it ask for SSN number and i can't have it as a non US resident so i am writing my EIN number in place of SSN because EIN is your SSN when you make your business account strip also ask for same. Please help how i can setup my shopify payouts.

Replies 14 (14)

Summer
Shopify Staff
1293 316 222

Hey, @Daniyal205! Welcome to Shopify Community!

 

US merchants are required to provide their SSN to be able to use Shopify Payments. It's a mandatory requirement for verification and there is no way to bypass it. You can refer to Section B-3 of the United States Shopify Payments Terms of Service for more information on this. 

 

Feel free to check out our payment gateway list for alternatives you can utilize to receive payments in your store. Let us know if you have any other questions!

Summer | Social Care @ Shopify 
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mrsun
Excursionist
39 1 4

Hey Summer,

 

Quick question, I'm on test mode using Shopify payments,  after checkout out I don't receive an order confirmation.  Why is that? Is there something wrong ?

 

Thanks

Sunny

Summer
Shopify Staff
1293 316 222

Hey, @mrsun

 

I'd love to help. You should be receiving an order confirmation email even if you create a test order. To check if the system sent an order confirmation email, can you please view your test order's timeline? You can do so by following the steps on this page. There should be an activity that states an email was sent and it should look like this:

 

 

If you find that an order confirmation email was sent, I suggest checking your spam folder to see if the email landed there. If you don't see the email in your spam folder, or you discover an email wasn't sent by the system, please create a support ticket so we can investigate. You can do so by visiting our Help Center and chatting with the AI assistant. We'll be happy to assist you further! 

Summer | Social Care @ Shopify 
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mrsun
Excursionist
39 1 4

Hey Summer,

 

I tried it again using the stripe fake numbers, and i think it worked.  I received an order confirmation stating an email has been sent to customer. So I got an order confirmation and received an email stating my order. So I guess everything is okay? I think before it wasn't working because I was inputting random numbers for credit cards at checkout. I thought it didn't matter since I was on test mode.

 

It would be nice if the email order does not go to junk/spam folder for customers. Any solution? Lastly,  I noticed the order confirmation for me, the merchant, goes into the email i had setup shopify and login in with, how do I change that so the orders I receive from customers go to another email address and not into the account i set up with and log in with?

 

Thanks,

Sunny 

Erin
Shopify Staff
944 127 147

Hi, @mrsun. If you're following your payment gateway's steps to test the payment and you are receiving an order confirmation email, it does sound like it worked!

 

There are some steps you can take to ensure customers receive your emails and to prevent emails from landing in your customer's junk/spam folders. That being said, which folder an email lands in would also depend on your customer's email settings. You can find more information on setting up your email with Shopify here. For your order notifications as a merchant, you can manage where you receive them by following the steps in this guide

Erin | Shopify 
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mrsun
Excursionist
39 1 4

Hi Erin,

 

Quick question how do I go about adding meta tag and meta description,  keywords into the html source code? And how do I code it ?

 

Thanks

Sun

Erin
Shopify Staff
944 127 147

Hi, @mrsun! Can you tell us more about what you are trying to? Are you trying to verify your site with Google

Erin | Shopify 
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mrsun
Excursionist
39 1 4

I want my website to go on Google search results. I've entered the preferences,  seo title tag and description.  Do I need to add add meta tag and meta description, and keywords into the html source code, too? I read online that would help...

Victor
Shopify Staff
2451 226 522

Hi @mrsun,

 

The best thing to do is to submit your sitemap to Google as this means your website is likely to appear in search engine results faster. You don't need to be making edits to your theme's code for SEO purposes as Shopify-built themes are designed to be as SEO-friendly as possible. I'd suggest reading through our Help Center article on improving SEO as this details the best things to focus on.

Victor | Social Care @ Shopify 
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mrsun
Excursionist
39 1 4

Hi Victor,

 

I submitted my sitemap. But I got message saying some of your pages can't be indexed. Reason: "Search Console has identified that some pages on your site are not being indexed due to the following new reason:

Page with redirect"

 

What does this mean, how do I fix it?

 

Thanks

Sun

Ollie
Shopify Staff
2330 454 397

Hey @mrsun.

 

Thanks for the quick response. 

 

Typically, this error message will be displayed if Google has detected that some page(s) on the online store are redirects. Did you happen to create and redirects for the pages, by any chance? You can check your redirects by navigating to Online store > Navigation > View URL Redirects. 

 

However, in order for us to assist further - I believe we will need to take a further look into your online store setup. In this case, you can reach out to our live support by navigating to the Help Center. Once you arrive at the Help Center, you will need make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let us know if you have any questions.

Ollie | Social Care @ Shopify 
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mrsun
Excursionist
39 1 4

Hi Ollie,

 

I checked navigation > view url redirects and nothing is there.  Any other solution or shall i contact help center?

 

Thanks

Sun

Ollie
Shopify Staff
2330 454 397

Hey @mrsun.

 

Thanks for the response on this thread.

 

We will need to take a closer look into the issue to advise further. You can get in touch with our live support by navigating to the Help Center

 

Let us know if you have any questions.

 

 

Ollie | Social Care @ Shopify 
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mrsun
Excursionist
39 1 4

Hi Summer,

 

Quick question how do I go about adding meta tag and meta description, keywords into the html source code? And how do I code it ?

 

Thanks

Sun