why i m not able to add domain name in basic plan

why i m not able to add domain name in basic plan

Pushanka
Visitor
1 0 0

why i am not able to add my own domain name which is available ....it is showing i need to upgrade plan when i have already purchased shopify basic plan

Reply 1 (1)

Summer
Shopify Staff
1375 322 238

Hey, @Pushanka! Welcome to Shopify Community!

 

I'd love to investigate the issue you're encountering. It is definitely possible to add a custom domain to your store when you're on the Basic plan so this behavior is unexpected and needs to be investigated. 

 

Can you please share a screenshot of the are where you're asked to upgrade your plan so I can take a closer look? Additionally, can you please double check that you've selected the Basic plan by heading over to the Settings > Plan area in your store? If you were able to select the Basic plan, it should say this under your plan details.

 

Looking forward to hearing from you!

Summer | Social Care @ Shopify 
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