Solved

Why is a refund deposited then removed from my account?

gycor
Visitor
1 0 0

If a return is requested and refund is done all on the same day, I ask why is money deposited into my account?

The  money was collected, order fulfilled and restocked and refund listed on the order, all on the same day.

This is my first refund request and I dont know what to expect.

Does that mean the money deposited into my bank account will then be removed a few days on?

 

Some guidance from an experienced  shopify person would be appreciated.

 

Refunded

Original order • July 5, 2023

$145.00

 
Subtotal
0 items
$0.00
Shipping
Pick Up (8.588 kg)
$0.00
Total
 
$0.00
Paid by customer
 
$145.00
Refunded
Reason: “Customer cancel order”
-$145.00
Net payment
 
$0.00
 
 
Accepted Solution (1)

Sophia
Shopify Staff
1675 109 218

This is an accepted solution.

Hello, @gycor!

 

When an order is placed and refunded on the same day, it is uncommon though not impossible for a payout to occur between the time the order was placed and refunded.

 

Typically, a refund will be deducted from the next available payout.

 

I'm not able to access your payout details from here. However, if you're using Shopify Payments, please contact our team via the Shopify Help Center so we can take a closer look into what happened and confirm what you can expect next.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Sophia
Shopify Staff
1675 109 218

This is an accepted solution.

Hello, @gycor!

 

When an order is placed and refunded on the same day, it is uncommon though not impossible for a payout to occur between the time the order was placed and refunded.

 

Typically, a refund will be deducted from the next available payout.

 

I'm not able to access your payout details from here. However, if you're using Shopify Payments, please contact our team via the Shopify Help Center so we can take a closer look into what happened and confirm what you can expect next.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog