Why is contacting chat support for order issues difficult on Shopify?

1 0 0

Why is it so dificult in shopify. we can't contact chat support.

Reply 1 (1)

Shopify Staff
1511 169 260

Hi, @alperis.


Thanks for reaching out in our Community Forums. Can you elaborate what you're needing help with?


We can help you out right here in the Forums for any general enquiries. For account-specific questions however, please login to your store in the Help Center here. If you see the virtual Help Center assistant on the right hand-side of your screen, you can chat with it and ask the assistant to contact support. From there, it'll provide you with the steps on how you can contact our live support team.


Let me know if you're having issues with navigating the Help Center, however. Feel free to reply to this thread with any relevant screenshots to help us better assist you.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog