Why is Gelato's shipping cost not aligning with my store's pricing?

[Solomond]

Good evening

I have x4 POD suppliers linked to my Shopify store [Printify, Printful, AOP and Gelato]. I have set up shipping as such:

- Free UK delivery for orders over £40

- £4.99 for orders under £40

Products from Printful, Printify and AOP under £40 show a delivery price of £4.99 at checkout

Products from these 3 suppliers exceed the £40 price point see 'free' appear in the basket.

A t-shirt product from Gelato under £40 displays a random delivery cost at checkout [£3.42 vs my flat rate of £4.99].

Adding another [non-Gelato] product to the Gelato t-shirt that makes the order exceed the £40 free delivery threshold, doesn't remove the Gelato [£3.42] shipping cost. So this invalidates my free delivery over £40 offer. 

I have tried to set up a separate shipping zone just for the Gelato products but this doesn't seem to have worked.

Has anyone come across this before?

[ChelseySoper]

Hey @Solomond 

This seems like a cart-splitting issue. How many Profiles do you have setup within the Shipping and Deliveries on Shopify Admin?

When you have multiple shipping profiles Shopify will split the cart and treat each profile as its own "cart" and give it a shipping rate. It will then add those 2 rates together and display that price to the customer at checkout. 

If you need Gelato to have it's own Shipping rate and still be calculated with the $40 free shipping threshold, you will require a third party rate providing app to achieve this outcome. This isn't possible on Shopify alone. 

All rate-providing apps do require what is called "Third Party Calculated Rates" to be enabled, and depending on your Shopify plan level could have a cost associated with it (this is a mandatory feature required by Shopify). 

Our app, Intuitive Shipping can build your shipping requirements. If you would like to learn more, I can answer any questions you may have. We are very transparent about what our app can and can't do. 

Thanks,

Chelsey

[Solomond]

Hello, apologies for the delayed reply, I've been away with limited internet access. Gelato automatically assigns its own default shipping rate to its products that display themselves in the shopping cart, despite my own general shipping profiles. By simply deleting the Gelato products in 'App Shipping Profiles' they all reverted to my General shipping profile, and they shipping costs now display correctly in cart. i.e. now Gelato t-shirts display a shipping cost of £4.99, not the £3.42 Gelato default. Hope this is a permanent fix, but wanted to share that if that's helpful.

[sniper2804]

Hi @Solomond ,

What you are experiencing is one of the limitation of Shopify's shipping profiles. You would need to use a third party app shipping rate app to solve this issue.

Our app ShipMagic can solve this issue.Moreover, you DO NOT need "Third Party Calculated Rates" enabled on your store in order to solve this issue with our app.

You can install the app and reach out to our live chat support for help in setting up the app.

[Solomond]

Hello, apologies for the delayed reply, I've been away with limited internet access. Gelato automatically assigns its own default shipping rate to its products that display themselves in the shopping cart, despite my own general shipping profiles. By simply deleting the Gelato products in 'App Shipping Profiles' they all reverted to my General shipping profile, and they shipping costs now display correctly in cart. i.e. now Gelato t-shirts display a shipping cost of £4.99, not the £3.42 Gelato default. Hope this is a permanent fix, but wanted to share that if that's helpful.

[DavidNZSSI]

Hey there. Yeah this is unfortunately a limitation in Shopify. I can see others have offered alternative solutions, if they don't work take a look at our app Starshipit. 

[Lishashap90]

To help others in this, you can toggle gelato shipping rates to off on the gelato website, unfortunately any items you have uploaded to shopify before this will still show gelato shipping rates, I've added the link from gelato on how to do this, I hope this helps

https://support.gelato.com/en/articles/8996432-how-do-i-disable-gelato-shipping-profiles-for-my-shop...