Why is money being deducted from my bank account without using Shopify?

Why is money being deducted from my bank account without using Shopify?

Adam123py
Visitor
1 0 0

Helou i just want ask i dont using shopify and still take my money from my bank acc please can you sent me back my money?

 

Reply 1 (1)

Maz
Shopify Staff
1254 132 193

Hi, @Adam123py!

 

Thanks for reaching out about this.

 

If you do not fully deactivate your Shopify account as detailed on this link here, you will be charged the subscription fee even if you are not using your account. The store needs to be fully closed and confirmed by you at the last step.

 

Just to note, Shopify's Terms of Service here state that refunds are not provided. However, you can contact our live Support team at this link to inquire about the possibility of an exception, especially if you won't be using your store for the current billing cycle. If you cannot remember your login details, please use this link instead.

 

I'm curious to know why you did not continue with your store? We are here to help always if you have any questions about setting up your store or making sales!

 

 

 

Maz | Social Care @ Shopify 
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