Accepting credit cards, warehouses, and shipping and fulfilling orders
I recently started my own business, and all of my payouts have failed. I figured it was because they were going into a Canadian bank account instead of a US one (my business is set out of the states), so I attempted to switch it over to my USD account. However, every time I go to add a new bank account, a banner pops up saying “routing number must be 9 digits”. The routing number I’m using IS 9 digits. This has been driving me insane for the past two days I really need to know how to fix it!
Hi, @Fkarayne.
Thank you for reaching out. I am sorry you are having issues with adding your bank details.
You may be running into a connection error. Can you please try on a new device or browser or clear your cache/cookies and history data? This will allow for a new connection and should remove that error message you are seeing.
Please let me know if you have any further questions or if that error message does not disappear! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Emily | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Find Global Growth Opportunities For Your Business with Shopify AcademyLearn how to exp...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025Expand into selling wholesale with Shopify Academy’s learning path, B2B on Shopify: Lau...
By Shopify Jan 28, 2025