Why is my affirm app not able to process payments?

precision1parts
Visitor
1 0 0

I'm having this issue for days now and no one can seem to help me out or have answers. The affirm app doesn't let any of my customers use it at checkout. It says unable to process payments. I have a feeling it is something to do with the coding being incorrect? called affirm customer service and they are the worst. No one has answer and they don't have any technicians available. Can someone help me out or take a look at this please? If I have to pay some kind of fee at this point i don't care. Just want to get this resolved.

Reply 1 (1)

Maz
Shopify Staff
1173 129 182

Hey, @precision1parts!

 

Thanks for reaching out about this.

 

While Affirm is a third party payment processor, I'll do my best to help you with this!

 

Are you able to tell me how many customers have been affected?

 

Do you have a screenshot of the error message?

 

Have you tested this yourself? What results did you get?

 

Has it been working fine up until recently? Has anything changed in the last while that you think may have affected it? What is the issue with the coding?

 

Any additional information you can provide would be helpful!

Maz | Social Care @ Shopify 
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