Why is my bank account charged for a customer order?

[Nathan-H]

  I'm just beginning this journey of selling on Shopify and I received my first customer order. The order was charged to my bank account... then it said that I would get a payout of "X" amount in about a week.

Is this how it's supposed to work or did I do something wrong when setting up my store?

  It would be preferred if the customer was charged for the order and then I get "X" from it depending on what my margins are set at. Any help or info would be greatly appreciated!

[Skye · Accepted solution]

Hi, @Nathan-H 

Thanks for posting to the Shopify Community. 

It sounds like you're dropshipping. Is that correct? If so, Shopify, and the app/supplier you use are separate platforms. Thus, its not possible for us to send money to your supplier when an order is placed. We only process your customers order, not your order to the supplier, if that makes sense. 

If you can provide the dropshipping platform/app you use, I can provide the relevant document for how to set things up. However, it sounds like everything was set up correctly!

Keep in mind, you can adjust your payout settings under Settings > Payments to receive payouts every business day. However, there is a 2-3 day processing period after the order is placed. This means you receive your payout roughly 3 business days after your customer makes their purchase.

[Nathan-H]

Hi @Skye ,

            Appreciate your quick response and help! This makes sense with the drop-shipping as I am using Printful as my POD supplier for now (Until I get everthing setup at home). There's a lot to learn and I'm excited for the adventure. Thank you again for all your help!

Have a great day!

- Nathan