Why is my checkout asking to check a non-existent box?

[Rocketqueen781]

My checkout says to check the box. There is no box. Why is it doing that?  Thanks in advance!

[Luna]

Hey, @Rocketqueen781.

Thanks for reaching out in our Community! I would love to help you further with this question.

Before we begin, can you please provide me with some more context regarding this issue? If you could share a screenshot with me of the message you're referring to that would be really helpful.

I will look forward to your response so we can continue to resolve this together,

[Rocketqueen781 · Accepted solution]

I think I fixed it....I don't know how lol

Thank you for trying to help me though.

[Luna]

Hey, @Rocketqueen781.

Perfect! I'm happy to hear that. If you run into anything again, don't hesitate to reach back out.

Warmly, 

[Rocketqueen781]

I didn't fix it! I think it is supposed to be the terms and conditions box,but it isn't visible.

 

[Luna]

Hey, @Rocketqueen781.

I'm happy to continue looking into this with you! I've done a quick test from my end, and I'm able to see that 'terms and conditions box' as seen here on my desktop: 

However, when I open the checkout on a mobile device, I get the same message that you shared in the screenshot above ('please select the checkbox').

It's likely that either this has been coded into your theme or placed there using an app, is this the case? Are you hoping to have it remain as a part of your checkout? Finally, may I ask which theme you are using? Based on your response, there will be a couple of different options for you going forward.

I'm looking forward to your reply, 

[Rocketqueen781]

Thank you so much. I had a friend fix it up for me. I don't know what he
did lol.

[Luna]

Hey, @Rocketqueen781.

Perfect! So happy to hear that.

All the best,