Why is my checkout currency different from my store currency?

Solved

Why is my checkout currency different from my store currency?

sonicdiffusers
Visitor
2 1 0

www.sonicdiffusers.com

 

My store currency is set to USD. In the shipping, the insured shipping tracked for both domestic and rest of the world is set to USD2.95. But the currency for domestic insured shipping tracked appears in PKR. I dont know why. And when I proceed with the payment, the shipping in the checkout appears as USD1 instead USD2.95. I could not figure out why is this so?

USD currency.JPG

Shipping rates.JPG

Final payment.JPG

Accepted Solution (1)
sonicdiffusers
Visitor
2 1 0

This is an accepted solution.

Hi. yes. Shopify support was able to help with the isee. Issue resolved.

Thanks

View solution in original post

Replies 2 (2)

Kimi
Shopify Staff
1511 169 269

Hi, @sonicdiffusers.

 

Have you reached out to our live support team about this matter?

 

They're best equipped to help investigate this further, as they will be able to take a closer look at your account and shipping settings from their end. We aren't able to do this via the Community Forums at this stage, but our live support team can be reached via our help centre here. Once you've logged in to your store on our help centre, type in your question or the topic you need help with. After that, you should see the 'Get Support' heading at the very bottom of the page, and you can click 'Continue' to start a support request. From there, our support team can assist with your query further.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sonicdiffusers
Visitor
2 1 0

This is an accepted solution.

Hi. yes. Shopify support was able to help with the isee. Issue resolved.

Thanks