Why is my checkout not displaying the purchase summary on different browsers?

[Kevin117]

While in test mode, I am unable to reach the purchase summary screen. I have tried on 4 different browsers and get the same error message: "To protect your security [my store URL] will not allow (Firefox, MS Edge, Incognito or Chrome) to display the page if another site has embedded it. To see this page, you need to open it in a new window".

I am able to go through the entire checkout process on my mobile phone, I've cleared my cache on my PC and all other steps to resolve the problem save one. To ensure I do not have any firewalls or pop up blockers enabled on my device. To be frank, I really don't know what to do with the Firewall because I don't want my PC to be vulnerable.

Any advice you have will be greatly appreciated!

Thank you,

Kevin

[Shay]

Hi @Kevin117 

That is definitely a strange error message you are seeing. In situations like this I would actually recommend reaching out to our live support for help troubleshooting. This way they can review the setup on the store and see if they are able to replicate the issue with you. 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

[Kevin117]

Hi Shay, thanks so much for the input. I’ve been working with Ken at Customer Service so far. He emailed to say that he wanted a screen shot of the error message, which I sent. I’m not certain if there is anything more he can do to help. Do you have a Tech Support team?

[Shay]

Thank you for that information Kevin!

Yes, we do have a technical support team and that is most likely going to be Ken's next steps in helping you. Your support agent will need to attempt to recreate the issue, grab some screenshots as evidence that this is happening and then they will usually take that to our technical team for a further investigation. 

[maxfer4]

It looks like the issue is related to your browser's security settings and embedded content display policy. Browsers often block pages if they are embedded via an iframe or if another page tries to display them. This is a measure to protect against unwanted embeds.

You've already tried clearing your cache and switching browsers, which is great. The next thing to check is your firewall and antivirus settings. Sometimes they can block pop-ups or scripts that are important for the page to display correctly. Don't turn off your firewall completely, but add your store URL to the exceptions.

If you want to test a purchase on your site without the risk of browser blocks or tracking, you can try an anti-detection browser like masqad. It will help avoid tracking and browser restrictions, which can be useful for testing.

Hope this helps!