Why is my checkout page not loading on my online store?

[MarkusL]

Hi Shopify Team,

I have selected a plan option and believe everything is set up correctly on my store. However, when I go to test the purchase of a product, the checkout page will not load and a message reading "checkout isn't available... return to the home page or contact the store directly" comes up. the URL reads https://ozzyandbo.co.uk/cart. Any assistance here would be greatly appreciated, as I am looking to go live today!

Many Thanks,

Mark

[oscprofessional]

@MarkusL ,

Hello 

contact the Shopify support team, they will solve it and give you the exact reason may be the Shopify payment subscription of your store.

[Don]

Hi there @MarkusL!

Thanks for letting us know about this and for sharing that info on the issue, as well as your store link.

That's all super helpful info to get us started, so it's appreciated!

I attempted to access your store using the root URL, https://ozzyandbo.co.uk/, and it is currently showing as unavailable.

Would you have since closed your store down yourself, or, if not, have you been contacted by any of our teams about the status of your store?

Try checking your account owner email address for any contact from our teams, which may have been filtered into your spam or other folders.

If you didn't close your store yourself, and you have not yet been contacted about the status of your store it may be necessary for you to reach out for account support via our Help Centre here.

Let me know if you need a hand with any of that or if there's any other info I can share!