Why is my credit card being declined when purchasing a plan?

ImHector
Tourist
6 0 6

I am trying to purchase a plan for my new store as the trial expires tommorow I’ve been trying all week and keep getting the same message that my card is being declined I’ve tried everything to

make it work as well as contacted support for both shopify and my bank , can anyone help?

Replies 8 (8)

Greta
Shopify Staff
1136 120 146

Hi there, @ImHector!

 

I'm sorry to hear you're having trouble adding your card to Shopify, but I'm happy to look into this with you. 

 

I would first ask that you try some local troubleshooting, such as clearing your cache and cookies and/or using an incognito window, to see if the error persists. I also recommend checking that you're satisfying all of our payment method requirements:

 

 

  • Must be a debit card or a post paid credit card (pre-paid credit cards are not supported)
  • Must be cobranded with Visa, Mastercard, or Amex
  • Must be capable of accepting charges in your billing currency
  • Must be capable of making online purchases
  • Must be capable of accepting recurring billing
  • Must have appropriate funds available
  • Must enter billing address and details the same as what their bank has on file
  • Must not have a restriction on how much the bank will allow to be processed at once

 

I would also be interested to know what your bank said about the issue, as banks are usually the ones who have the most information on why a charge isn't going through. 

 

If you're unable to get the issue resolved before your free trial, not to worry! Your store's information is guaranteed for 2 years, so you can reactivate your account even after it's been frozen by paying any outstanding/current invoices. You can find out more in this help document

 

Please let me know if you require any further assistance! 

 

Greta | Shopify 
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jiya_w
Visitor
1 0 0

I have the same problem and I'm from Pakistan my debit card is being declined showing error 

Shay
Shopify Staff
2909 453 592

Hi @jiya_w 

 

Thank you for joining the conversation! I recommend reviewing our supported payment options in our Help Center for more information on accepted methods of payment: Billing FAQs.

 

It's important to note that Shopify only support debit cards that are co-branded with Visa, AMEX, or Mastercard. Standard debit cards are not supported at this time. 

Shay | Social Care @ Shopify 
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JasonGraham
Visitor
2 0 0

Hello there! I'm sorry to hear that you're having trouble purchasing a plan for your store. It can be frustrating when you're trying to make a payment, and it keeps getting declined. It sounds like you've taken the right steps by contacting both Shopify and your bank for support. Have they been able to provide any solutions or suggestions so far? Sometimes, there can be issues with the payment gateway or the bank's fraud prevention measures that may cause a payment to be declined. It may be worth exploring other payment methods or reaching out to Shopify support again to see if there are any further troubleshooting steps that can be taken.

sybilnolan
Visitor
1 0 0

I am having this same issue, but I tried both PayPal and my debit card. neither of them work, I'm thinking maybe it's because the name on the card is my moms and not mine?? but I put her name in because that's how it is on the card can someone please help

Greta
Shopify Staff
1136 120 146

Hi, @sybilnolan!

 

Thanks for reaching out. Can you confirm that you're encountering the issue when trying to pay your Shopify bill? Are you getting a specific error message, or is the payment just declined? If you could also let me know which country you're in that would be super helpful. 

 

I look forward to assisting you further!

Greta | Shopify 
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ZenHenriks
Visitor
1 0 0

I am having the same issue. I have communicated to endless bots to resolve the matter, but there doesn't seem to be a solution. The error that I get is 'add a valid payment method' I have been in touch with my bank and they have said it's not them. I believe them as I have tried different VISA Bank cards. The issue seems to lie with Shopify settings. I am based in the UK and am paying in my currency, I also tried in USA currency too. That did not work

Greta
Shopify Staff
1136 120 146

Hi, @ZenHenriks!

 

Thanks for reaching out and sharing your experience. I recommend you try some local troubleshooting such as clearing your cache and cookies and/or using an incognito window to see if that fixes the error. If it doesn't, feel free to get in touch with our live support team through the Help Center so we can investigate further. To do so, enter the details of your issue into the chat assistant and click I still need help to be transferred to a Support Advisor. 

 

Please let me know if you have any other questions! 

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog