Why is my credit card declined on one store but not another?

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I have a problem refusing a credit card when linked with shopify to pay the dues, knowing that the same card was accepted in another store for me. Is there any solution to this problem? ( We could not verify your credit card. Transaction declined.) Thank you again.

Replies 2 (2)

Shopify Staff
972 129 155

Hi, @Sheryy. I'm happy to help you out with this! To clarify, you are seeing an error when trying to pay for your Shopify bills with your credit card, correct? Or are you trying to make a purchase on an online store? I just want to make sure I'm understanding properly so I give you accurate advice going forward.


If you're having trouble paying for your Shopify bills you'll want to double check that the credit card you're using meets the requirements explained on this page and that you're entering your information correctly. If you're having trouble placing an order on an online store, you'll want to speak to the store directly as they'll have more information to help you out. 


Once I have more context I may be able to suggest more. Please let me know if you have any questions in the meantime!


Erin | Shopify 
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Ok I will try this method.