Why is my debit card being declined for billing on Shopify?

ok09
Visitor
1 0 0

i have been trying to add my debit card for my shopify billing but it has been declining.

please note that the credit card isn't mine, the business name is under my name but the billing address is my mothers information. however i have tried  to use my virtual card also but it was declined also.

how do i go around it?

Reply 1 (1)

Moira
Shopify Staff
2055 224 326

Hey @ok09,

 

Welcome to the Shopify Community!

 

Depending on which region you are in, you can use the following payment methods to pay your Shopify bills.

 

You can pay for your Shopify bills (one-time or recurring) using a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments.

Alternatively, you can use a debit card that is co‑branded with Mastercard, Visa, or American Express. If you use a co‑branded debit card to pay your Shopify bills, then it must meet the following requirements:

  • The card must have international capabilities.
  • The card must be set up to accept recurring transactions.

If your co‑branded debit card doesn't have these capabilities or if you're not sure, then you must contact the financial institution that issued the card for assistance.

 

Note: You can't pay your Shopify bills with debit cards that are not co‑branded with Mastercard, Visa, or American Express.

 

If you are still experiencing trouble adding your debit card to your account, please get in contact with our support team who will be able to take a closer look at this with you.

 

Aside from the above, how is business going? Is this your first store? I would love to hear more about your business goals and plans!

Moira | Social Care @ Shopify
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