Why is my Dymo LabelWriter 4XL not printing labels from Shopify?

[ogt22076]

I have the Dymo LabelWriter 4XL which I use for shipping labels.

It has been working perfectly through Shopify until recently and now when I go to print the label it gives me an error.

I have unplugged the label maker, restarted my computer and all the other things but still doesn't work with Shopify.

Does anyone have any suggestions?

Thanks so much!

[Victoria]

Hi, @ogt22076.

Welcome to the Shopify Community.

Could you advise what error message is displayed and if your OS version is compatible with DYMO?

Once the above is completed, I recommend trying the below troubleshooting steps to see if it rules out the issue:

• Try clearing out the printing queue by clicking start, searching printers and selecting the Dymo printer and checking the queue.
• Clear out all existing jobs from the printer. 
• Try a test page from here to see if it will print correctly. 

Dymo also has a help center article you can check out for printing errors on the label writer.

If the steps above have not resolved the issue, I recommend contacting Dymo Support to further troubleshoot the error. 

• Dymo Customer Service: (877) 289-3966
• Dymo FAQ

Thanks!